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Returns & Exchanges


 

ONLINE RETURN POLICY:

You are welcome to a refund for the full cost of goods (excluding any delivery charges) within 30 days from the date you received your purchase.

We are not able to offer an exchange on returned items via our online store. To exchange an item please visit your local Noni B store or place a new order online for the different size, colour or item.

Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the product/s to you. The exception to this is earrings, due to health and safety reasons, in which case a return will not be accepted. Swimwear can only be refunded if it is unworn with the tags and hygiene strip still attached.

Please allow up to 15 working days from the date you send your items(s) back for your return to be processed in full. Refunds will be made to the original payment method only. Once your return has been processed you will be notified via th email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.


ONLINE RETURN OPTIONS - AUSTRALIA

Return your way! Pick from the following options to return your item. Please ensure you enclose your completed returns form.

IN STORE RETURN

 

Free Store Exchange

Looking to exchange your item? Simply head into any of our Noni B stores for a free exchange of your items within 30 days of receiving your order.


FIND MY LOCAL STORE
PARCEL POINT

 

Parcel Point

Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Tracked return processed within 10 business days.


BOOK MY RETURN
COURIER PICKUP

 

Courier Pickup

Have your return collected from your location between 8am - 5pm business days using ParcelPoint's courier collection service. Fully tracked with return processed within 10 business days. Prices start at $8.95*.

BOOK MY COLLECTION
AUSTRALIA POST

 

Australia Post

Print your pre-addressed label and drop your return at your local Australia Post outlet. Trackable shipping methods are recommended for your peace of mind.


PRINT MY LABEL 

 


ONLINE RETURN OPTIONS - NEW ZEALAND

Please return your order to the returns address listed below, following the instructions on the packing slip included with your order. All international returns must be received with 45 days of order placement. International orders cannot be returned to Noni B stores. International orders cannot be exchanged, and will be refunded in full upon return. If you require an exchange, please place a new order online

RETURNS ADDRESS

PO Box 27
Liverpool NSW
1871 Australia

ONLINE RETURN POLICY


TERMS & CONDITIONS

We want you to love your purchases. If you change your mind, we are happy to provide a refund, exchange or gift voucher within 30 days of purchase provided they are NOT final sale, unused condition, accompanied by original tags and a valid original receipt. For hygiene reasons, we are unable to exchange or refund earrings, underwear or swimwear. Excludes delivery charges. All Final Sale items are non-refundable for change of mind, instore or online.

Please allow up to 15 working days from the date you send your items(s) back for your return to be processed in full. Refunds will be made to the original payment method only. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.

Please contact our customer care team by emailing stores.customercare@mosaicbrandsltd.com.au if you have any further questions. Our return policy is in addition to your rights under the Australian Consumer Law 

ONLINE EXCHANGES

We do not accept exchanges online, items sent back to us will be treated as a return and refunded in full. If you require a different size or product please place a new order at https://www.nonib.com.au or visit your local Noni B Store for an exchange.

SALE ITEMS

All Sale items are non-refundable for change of mind, instore or online. Sale items are identified on the product page and your invoice with the statement “All Sale items are non-refundable for change of mind, instore or online”. Our normal refunds policy applies to any full price styles purchased in the same transaction as Sale styles.

Faulty goods are excluded from this policy. If you discover a fault with a Sale style, please phone us. Have handy your order number. From here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can. Your statutory rights are not affected.

INCORRECT ITEMS OR FAULTY GOODS

We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, phone our friendly Customer Care team on 1300 728 980. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.

CANCELLATIONS AND ORDER AMENDMENTS

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

  • Change of delivery address
  • Changes to colours and sizes
  • Adding or removing items
  • Applying discounts or rewards
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.


ZIPPAY RETURNS

ZipPay orders must be returned Online, we do not accept in store returns or exchanges for ZipPay purchases.

Once your return is processed it is credited to your ZipPay Account. Should you want a refund from ZipPay please contact them directly and the amount will be Refunded onto your original payment method. To contact ZipPay please click here.

AFTERPAY RETURNS

AfterPay orders must be returned Online, we do not accept in store returns or exchanges.

Once we process your refund in the AfterPay system, they will automatically update your payment schedule. In the case of a full refund, all payments made will be refunded and any future payments scheduled will be cancelled. To contact AfterPay please click here.


ONLINE THIRD PARTY PRODUCT RETURNS


PRODUCTS PURCHASED VIA AMAZON, EBAY, CATCH & TRADEME:

We do not accept in store or online returns for Noni B products purchased via the above marketplaces. To return an item purchased from these websites, please place a return request back through the original website.

SISTER BRAND RETURNS

We do not accept in store returns for Sister Brand Products. These products are identified on the product page and your invoice with the relevant brand name. If you wish to return a Sister Brand product you are welcome to send it back to us in accordance with our standard Online Returns policy.

EZIBUY RETURNS

You are welcome to return your Ezibuy product for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above.  Please Note: As EziBuy products are available exclusively online we cannot accept in store returns.

THIRD PARTY PARTNER BRANDS RETURNS

You are welcome to return your products for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above. Please note: As these products are available exclusively online we cannot accept in store returns.

CHANGE OF MIND

Health Essentials are non-refundable where you have simply changed your mind about products purchased in the following categories:

  • First aid kits
  • Hand sanitiser
  • Cleaning and masks
  • Anti-bacterial Wipes
  • Thermometers
  • Vinyl Gloves

Pre-order: Please allow up to 6 weeks for delivery.

 


INSTORE RETURN POLICY:

For change of mind returns, all full price merchandise that is unworn and in its original condition can be returned to any Noni B store for a full refund within 30 days of the purchase date.

We will accept returns of swimwear, under these conditions, as long as they are unworn. Swimwear must be tried on wearing full briefs and returns will only be accepted in instances where the hygiene stickers and all tags are intact. All swimwear will be assessed prior to any returns being processed.

If the item was permanently reduced at the time of purchase, we are unable to accept these items for return unless deemed faulty by staff.

Due to health reasons, cosmetics, earrings and underwear are not able to be returned unless faulty or wrongly described.

Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in-person to be processed.

Without a receipt an exchange or credit note may be offered for the current selling price of the goods.

Please note: Noni B online cannot process returns or exchanges for items that have been purchased in-store.




INSTORE RETURN OPTIONS:

Simply show your online receipt (this was emailed to you when you placed your online order) and the credit card used for your purchase at any Noni B store within 30 days of the invoice date where our store staff will be happy to assist you.

Orders made via Paypal may be refunded to the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented.

If returned to a Noni B store, Afterpay and ZipPay purchases may be exchanged for product to equal or lesser value or a Gift Card can be issued for the amount paid. Unfortunately we are unable to process refunds on Afterpay and ZipPay orders in-store.

International orders cannot be returned at Noni B stores.


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