Returns & Exchanges

 

Our Returns Policy


IF PURCHASED ONLINE:

For change of mind returns, all full price and reduced merchandise that is unworn and in its original condition can be returned to Noni B online or any Noni B store for a full refund within 30 days days of the date shown on the tax invoice
  • Afterpay Returns Via Noni B Returns Postal Address
    In order to receive a full refund of the amount paid on your Afterpay order, your purchase must be returned to the below postal address. Unfortunately we are unable to process exchanges on Afterpay orders via this method.
  • Afterpay Returns Via Noni B Store 
    If returned to a Noni B store, Afterpay purchases may be exchanged for product to equal or lesser value or a Gift Card can be issued for the amount paid. Unfortunately we are unable to process refunds on Afterpay orders in-store.

IF PURCHASED IN-STORE:

For change of mind returns, all full price merchandise that is unworn and in its original condition can be returned to any Noni B store for a full refund within 30 days of the purchase date.

Please note: Noni B online cannot process returns or exchanges for items that have been purchased in-store.

  • We will accept returns of swimwear, under these conditions, as long as they are unworn. Swimwear must be tried on wearing full briefs and returns will only be accepted in instances where the hygiene stickers and all tags are intact. All swimwear will be assessed prior to any returns being processed.
  • If the item was permanently reduced at the time of purchase, we are unable to accept these items for return unless deemed faulty by staff.
  • Due to health reasons, cosmetics, earrings and underwear are not able to be returned unless faulty or wrongly described.
  • Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in-person to be processed.
  • Without a receipt an exchange or credit note may be offered for the current selling price of the goods.

How to return an item

Please note: If you need your online return processed urgently, we recommend returning your item by visiting your closest Noni B store.


AT A STORE

  • Simply show your online receipt (this was emailed to you when you placed your online order) and the credit card used for your purchase at any Noni B store within 30 days of the invoice date where our store staff will be happy to assist you.
  • Orders made via Paypal may be refunded to the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented.
  • If returned to a Noni B store, Afterpay purchases may be exchanged for product to equal or lesser value or a Gift Card can be issued for the amount paid. Unfortunately we are unable to process refunds on Afterpay orders in-store.
  • International orders cannot be returned at Noni B stores.

BY POST

  • Customers are responsible for all return postage costs for change of mind returns and exchanges. If you are returning or exchanging a faulty, damaged or incorrectly described item, Noni B will refund all associated return packaging and postage costs.
  • To return your order via post, simply complete the returns form enclosed with your order and send it back to the below address relevant to your country along with the item(s) you wish to return within 30 days of invoice date (or 45 days of order placement for international orders).
  • Please ensure your return parcel is securely packaged and both sender’s address and Noni B online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.
  • Please allow 10 business days from the day your parcel is delivered to our distribution centre for your return to be processed and your account to be credited. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
  • Afterpay items returned by post to the below address will be refunded. Unfortunately we are unable to process exchanges on Afterpay orders via this method.

HOW TO exchange AN ITEM

Unfortunately Noni B online orders cannot be exchanged, and will be refunded in full. If you require an exchange, please place a new order at www.nonib.com.au.
  • If exchanging in-store, please call ahead to confirm the item is available in the store you are visiting. Visit our stores page for phone numbers.
  • Afterpay purchases can only be exchanged at Noni B stores. Afterpay purchases returned via post to the Noni B returns address will be refunded.
  • Any discounts received will be carried over in all exchanges. Similarly, any Rewards used towards your purchase will be carried over on to your exchanged item. If the exchanged item is of lesser value than the original item(s), any additional rewards used towards that purchase will be forfeited.

RETURNS address

NONI B Webshop Returns

126 Jedda Road

Prestons, NSW, 2170

Australia


international returns

  • Please return your order to the returns address listed above, following the intsructions on the packing slip included with your order.
  • All international returns must be received with 45 days of order placement.
  • International orders cannot be returned to Noni B stores.
  • International orders cannot be exchanged, and will be refunded in full upon return. If you require an exchange, please place a new order at www.nonib.com.au

cancellations and order AMENDMENTS

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
  • Change of delivery address
  • Changes to colours and sizes
  • Adding or removing items
  • Applying discounts or rewards
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.