Returns & Exchanges



ONLINE RETURN POLICY:

You are welcome to a refund for the full cost of goods (excluding any delivery charges) within 30 days from the date you received your purchase.

We are not able to offer an exchange on returned items via our online store. To exchange an item please visit your local Noni B store or place a new order online for the different size, colour or item.

Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the product/s to you. The exception to this is earrings, due to health and safety reasons, in which case a return will not be accepted. Swimwear can only be refunded if it is unworn with the tags and hygiene strip still attached.

Please allow up to 15 working days from the date you send your items(s) back for your return to be processed in full. Refunds will be made to the original payment method only. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.



ONLINE RETURN OPTIONS - AUSTRALIA:

Return your way! Pick from the following options to return your item. Please ensure you enclose your completed returns form, which you can download here.

 

Store Logo


FREE STORE EXCHANGE

Looking to exchange your item? Simply head into one of our 200 stores for an free exchange of your items within 30 days of receiving your order.

FIND MY LOCAL STORE
ParcelPoint Logo


PARCELPOINT

Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days.
FREE!

BOOK MY RETURN
Courier Logo


COURIER COLLECTION

Print your pre-addressed label and drop your return at your local Australia Post outlet. Trackable shipping methods are recommended for your peace of mind.

BOOK MY COLLECTION
Aus Post Logo


AUSTRALIA POST

Print your pre-addressed label and drop your return at your local Australia Post outlet. Trackable shipping methods are recommended for your peace of mind.

PRINT MY LABEL


INSTORE RETURN POLICY:

For change of mind returns, all full price merchandise that is unworn and in its original condition can be returned to any Noni B store for a full refund within 30 days of the purchase date.

We will accept returns of swimwear, under these conditions, as long as they are unworn. Swimwear must be tried on wearing full briefs and returns will only be accepted in instances where the hygiene stickers and all tags are intact. All swimwear will be assessed prior to any returns being processed.

If the item was permanently reduced at the time of purchase, we are unable to accept these items for return unless deemed faulty by staff.

Due to health reasons, cosmetics, earrings and underwear are not able to be returned unless faulty or wrongly described.

Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in-person to be processed.

Without a receipt an exchange or credit note may be offered for the current selling price of the goods.

 

Please note: Noni B online cannot process returns or exchanges for items that have been purchased in-store.



INSTORE RETURN OPTIONS:

Simply show your online receipt (this was emailed to you when you placed your online order) and the credit card used for your purchase at any Noni B store within 30 days of the invoice date where our store staff will be happy to assist you.

Orders made via Paypal may be refunded to the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented.

If returned to a Noni B store, Afterpay and ZipPay purchases may be exchanged for product to equal or lesser value or a Gift Card can be issued for the amount paid. Unfortunately we are unable to process refunds on Afterpay and ZipPay orders in-store.

International orders cannot be returned at Noni B stores.



ONLINE RETURN OPTIONS - INTERNATIONAL:

Please return your order to the returns address listed below, following the intsructions on the packing slip included with your order.

All international returns must be received with 45 days of order placement.

International orders cannot be returned to Noni B stores.

International orders cannot be exchanged, and will be refunded in full upon return. If you require an exchange, please place a new order online


RETURNS address

PO Box 27

Liverpool NSW 1871

Australia



CANCELLATIONS AND ORDER AMENDMENTS:

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
  • Change of delivery address
  • Changes to colours and sizes
  • Adding or removing items
  • Applying discounts or rewards
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.



FAULTY PRODUCTS:

We want all of our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team here. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.



NONI B PRODUCTS PURCHASED VIA AMAZON, EBAY, CATCH & TRADEME:

We do not accept in store or online returns for NONI B products purchased via the above marketplaces. To return an item purchased from these websites, please place a return request back through the original website.



EZIBUY AND SISTER BRAND PRODUCTS:

We do not accept in store returns for Ezibuy and Sister Brand Products. These products are identified on the product page and your invoice with the relevant brand name. If you wish to return an Ezibuy or Sister Brand Product, you are welcome to return it online, free of charge.