NONI B Webshop Returns Policy
PLEASE NOTE: The following applies to purchases made at the NONI B Webshop ONLY. For details on returns policy and procedure for instore purchases, please contact your local store.
Thank you for shopping at the Noni B webshop, we hope you love your purchase!
If the items delivered are faulty, wrongly described, or different from the sample shown Noni B will give you a full refund and cover the delivery costs to return the items to Noni B. Simply follow the instructions below.
If you change your mind, do not like the style or have ordered the wrong size you have two options:
1. Return Instore
The first is to return or exchange the items from any Noni B store in Australia. Simply bring the Tax Invoice (that was enclosed with your purchase) and present to the Noni B store. Click the link to find your closest store: www.nonib.com.au/stores.
2. Return Back to the Webshop
The second is to return the items direct to the Noni B webshop using Australia Post or local postal authority. You will need to repackage the items or purchase new packaging and post the items to the address below. Noni B cannot reimburse you for these return delivery shipping and handling charges. Please include your Tax Invoice/Receipt, along with the completed webshop Returns Form which was also enclosed with your purchase.
NONI B Webshop Returns
P.O Box 6006
Please note, as NONI+ is available EXCLUSIVELY ONLINE, all NONI+ purchases can ONLY be returned to the Webshop via post (see step 2, above). A full reimbursement of the return postage cost can be issued - please include postage cost receipt with your return parcel for reimbursement.
Before making your return, please note:
- Items must be returned within 30 days of the purchase date.
- A refund will only be granted if you have returned your tax invoice with the items. If you have lost this please contact firstname.lastname@example.org.
- Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.
- Due to hygienic reasons, we cannot provide an exchange or refund on earrings unless they are deemed faulty.
And don’t forget if you have any questions, we’re happy to help via email at email@example.com or call us on our toll free number within Australia on 1800 817 724 between 9am and 5pm Monday to Friday, Sydney time.
Colours - Please note that colours may vary slightly from those displayed on your computer monitor.
Size - If you need help establishing what size suits you, please refer to our ‘sizing chart’ on the product detail page.